Guidelines for Phone
Support: Phone support is provided 9-5 Eastern Time, (M-F). The phones are answered by studio personnel. Studio time is very precious. We kindly ask that questions be limited to items that
can not be found on the Web site. There is ample information on the site about
pricing (including a price calculator), services offered, processes and policies,
order tracking (including our
Order Tracking System and automatic email notifications). Inquiring about the status of an order? Use our
Order Tracking System instead of calling. Thanks.
Guidelines for Email
Support: Please read the Web site information before emailing. We answer email questions about items that can not be found on the Web site. We will answer your initial email plus one follow up. Will our return email reach you? (we will be unable to fill out spam-blocker approval request forms).
Guidelines concerning Turnaround
Time: "Normal" turnaround time is about 1 week or less. RUSH
Services options are available. "Normal" turnaround time is
an average. Like a busy Interstate, we have peak times, traffic jams and light traffic days. Just as on a highway it is not productive to get stressed out or to yell and scream when the traffic is heavy, it is not productive to get stressed out if an order is caught in traffic and is not completed in the "average" turnaround time. It is in everybody's interest that each order is processed carefully. Phone or email inquiries about the status of an order clog the system and slow down everyone's order. Our on-line Order Tracking System provides detailed information, is free and automatic. (Please note that the STUDIO PROCESSING phase is the longest, and occasionally orders spend what seems like a long time there) We kindly ask our customers to use the on-line Order Tracking System instead of calling for status updates. "Normal turnaround" too long? Use our
RUSH Service for 4 work days (72 or 48 hours) turnaround time.
Email Communication: It is essential that we have good email communication with our clients. Email is our preferred form of communication. Because of various email filters we are having increasing trouble communicating via email and you may never see our email answer to your question. Please be sure to open a clear path for email from our domains to reach you (we will be unable to fill out spam-blocker approval request forms, etc.). Incidentally, we do not maintain or sell mailing lists, so you do not have to fear that we will use your email for SPAM.
Please only send orders with
payment. Please do not send orders
without payment or with the annotation "call me for payment".
Although we appreciate all orders we receive, orders that commit us to making
phone calls or writing emails/letters require additional resources and will be charged a $14.25 admin fee for collecting payment
Please do not send orders with the
annotation "call me to discuss...".
Although we appreciate all orders we receive, orders that commit us to
making phone calls or writing emails/letters require
additional resources and will be charged a $14.25 admin fee.
If you have special issues or concerns it is best to contact us (by email or
phone) and clarify your issues or concerns before sending in the
My wife and I have experienced the thrill of our life, seeing our now 22 year old daughter and 18 year old son's collection of infant birthday parties, transferred from the now extinct Beta Tape format, to crystal clear DVD. It was hard to hold back the tears of joy seeing these forgotten videos. It brought back so many memories and joys seeing what we thought had been lost forever. We can't thank you enough but to say we will be sending you some of our 8mm film movies soon. Forever grateful,
B.L., Byfield, MA
Dear CVC Productions, Great job on the video transferring! I certainly appreciate all the help and have enjoyed doing business with you. You will certainly be kept in mind for future projects. Thanks again, and take care.
B.P., Warren Pumps, Warren, MA
Received your PAL to NTSC conversion of the Kenneth More version of "The 39 Steps." The conversion was excellent with an unexpected transfer of Taina Elg and Kenneth More's images on the face of the DVD. Great job. Thanks,
8-track, 78rpm Transfers to CD
Low-Tech FORMAT ACCEPTED
Before tape, there was WIRE.
BBC used it in WWII, many families had home wire recorders.
WIRE is the grandfather of all magnetic recordings.
We now offer a transfer service for your Wire recordings.